DID YOU KNOW? The cost of turnover due to workplace culture is $223 billion in the past 5 years (shrm.org).
This interactive workshop will help you build a foundational understanding of interpersonal, small group and organizational conflict.
You will learn practical applications that you can apply directly to your current situation as you learn how to:
You will also gain insight into how approaches to conflict management, based in research and practice, can be applied as a third party facilitator or as a leader within your organization.
The format for this training is designed to provide a foundational, conceptual understanding of conflict as well as practical tools that can be used to address and manage both individual and team conflicts. Case studies, skill-building activities, tools for application, and supplemental resources will be included with presented material.
In this conflict resolution course you will:
Interpersonal and organizational conflict are interdependent and have a reciprocal effect on each other. Through a research-based focus, you will investigate the impact of conflict on an organization and consider how managers and bystanders can intervene.
This workshop targets 16, well-researched relational conditions and communication practices (dimensions) that make up conflict climate. This approach includes an overview of an inclusive 2-hour process for collecting dimension-based themes and outcomes that provide a roadmap for managers to create lasting change.This conflict management course is perfect for:
By the end, you will have a good understanding of how to address conflict climate in an organization and have access to tools that help you create real change through inclusive processes.
Sue Theiss has been providing conflict management services and training as an Ombudsperson for over 25 years. While working as a department administrator at the Arizona Health Science Center she volunteered for, and co-chaired, the University of Arizona's Ombudsperson committee. As the Director for the Ombuds Office at the University of Arkansas, Sue provided confidential conflict resolution services, developed and co-taught a univeristy course on conflict and anger management, and offered a 32-hour mediation course for employees. At Oregon State University, Sue provides informal, neutral, and confidential conflict management services, available to all members of the University Community.
As part of the International Ombuds Association (IOA), Sue has presented at conferences and regional trainings on workplace bullying and conflict climate. She co-developed and presented "Theory and Applications for the Organizational Ombudsperson", a two day Core course for IOA Ombuds from government, private, and public organizations and members around the globe. Sue has a Bachelors degree in Business Administration and a Masters in Communication. Her thesis research and related publications and papers are on understanding and addressing workplace bullying.