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Navigating Conflict: A Primer for Managing Interpersonal, Small Group and Organizational Conflict

EARLY BIRD DISCOUNT: If you register before November 29, you can save 10% off your enrollment (a $49.50 value)!

DID YOU KNOW? The cost of turnover due to workplace culture is $223 billion in the past 5 years (shrm.org). 

This interactive workshop will help you build a foundational understanding of interpersonal, small group and organizational conflict.

You will learn practical applications that you can apply directly to your current situation as you learn how to:

  • Work through individual conflicts
  • Address workplace bullying
  • Facilitate small group issues
  • Improve an organization's conflict climate

You will also gain insight into how approaches to conflict management, based in research and practice, can be applied as a third party facilitator or as a leader within your organization.

The format for this training is designed to provide a foundational, conceptual understanding of conflict as well as practical tools that can be used to address and manage both individual and team conflicts. Case studies, skill-building activities, tools for application, and supplemental resources will be included with presented material.

Navigating Conflict Workshop Overview

In this conflict resolution course you will:

  • Become familiar with researched concepts that provide a foundational understanding of how conflict works at both the individual and organizational levels.
  • Acquire and learn about tools to address different types of conflicts, including workplace bullying and conflict climate.
  • Generate ideas for how to apply these concepts and skills within your interpersonal relationships, team or broader workplace community.

Conflict Management Training Process

Interpersonal and organizational conflict are interdependent and have a reciprocal effect on each other.

The process covered in this workplace conflict resolution workshop targets 16, well-researched dimensions that make up conflict climate. This approach includes an inclusive 2-hour process for collecting dimension-based themes and outcomes that provide a roadmap for managers to create lasting change.

Through a research-based focus, you will investigate the impact of conflict on an organization and consider how managers and bystanders can intervene.

This conflict management course is perfect for:

  • HR professionals who want to understand and identify their role in addressing interpersonal and organizational conflict and bullying.
  • Individuals in the health care industry, education, and business who want to learn foundational information of how to address conflicts within their organizations.
  • Those going into the Alternative Dispute Resolution (ADR) field who want to broaden their understanding of conflict management and develop skills.
  • Anyone in a social services field who wants to learn more about interpersonal and group conflict management.

By the end, you will have a good understanding of how to address conflict climate in an organization and have access to tools that help you create real change through inclusive processes.

Dec. 16, 2021
8:30 am – 5:30 pm
CH2M HILL Center, Room 111
725 SW 26th Street
Corvallis, Oregon
price (2)
Save 10% off by Registering Before Nov. 29
$495 (+$60 registration fee)
Additional Information: View Syllabus
This conflict management course takes place in person. In accordance with Oregon State University policy, participants will be required to present proof of full Covid-19 vaccination or a negative Covid-19 test (taken within 48 hours before the start of class). Thank you for your cooperation!


Sue Theiss

Sue Theiss has been providing conflict management services and training as an Ombudsperson for over 25 years. While working as a department administrator at the Arizona Health Science Center she volunteered for, and co-chaired, the University of Arizona's Ombudsperson committee. As the Director for the Ombuds Office at the University of Arkansas, Sue provided confidential conflict resolution services, developed and co-taught a univeristy course on conflict and anger management, and offered a 32-hour mediation course for employees. At Oregon State University, Sue provides informal, neutral, and confidential conflict management services, available to all members of the University Community.

As part of the International Ombuds Association (IOA), Sue has presented at conferences and regional trainings on workplace bullying and conflict climate. She co-developed and presented "Theory and Applications for the Organizational Ombudsperson", a two day Core course for IOA Ombuds from government, private, and public organizations and members around the globe. Sue has a Bachelors degree in Business Administration and a Masters in Communication. Her thesis research and related publications and papers are on understanding and addressing workplace bullying.

Past Students' Work

Take a look at some recent projects our students have created.