If you work with milk, cheese, yogurt, ice cream, whey ingredients, or dairy-based beverages, you know one issue can quickly become a costly recall, a customer trust problem, or a regulatory headache.
In this module, you will build a clearer, end-to-end view of where dairy risks show up and what practical controls reduce them, from farm through processing, packaging, and distribution.
In this module, you will explore the most common food safety hazards associated with dairy products and where they typically occur across the supply chain.
You will focus on the biological, chemical, and physical hazards that drive real-world risk in dairy operations.
You will also examine the control measures used to reduce or eliminate those hazards at key steps in the process.
To make it concrete, you will walk through a dairy food safety incident and recall case study so you can connect hazard identification and controls to real operational decisions and outcomes.
By the end of this module, you will be able to:
You work in dairy processing, QA, sanitation, or operations and want a clearer view of where risk shows up.
You support audits, preventive programs, or supplier expectations. You want practical controls you can apply from farm through distribution.
This module is part of the larger Quality and Food Safety Training Continuing Education Series.
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Director of Professional and Continuing Education, Oregon State University
Patrick Kelley has 10 years of university teaching experience in areas of Management and Organizational Leadership, Organizational Theory and Design, and Professional Assessment. Patrick draws on his 15 years of team management experience leading high performing sales and marketing teams to bring real-world examples of leadership in action. He is passionate about using leadership theory and interpersonal dynamics to improve an organization’s impact on their customers, create new revenue, and drive innovative solutions.
Samantha has amassed over 30 years of experience in leadership, from teaching in a classroom to private business ownership. Her experience has uniquely positioned her to empower, educate, and support business leaders as well as their front-line customer service staff.
Inspiring and educating teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving financial success is, at its core, about empowering and retaining great people.
She brings real world experience (the wins and cringy moments) to workshops, teaching leaders and empowering teams to make their establishments preferred workplaces and favored customer destinations.
