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Usability and UX Design

In the Usability and User-Centered Design course we focus on writing and designing technical documents that focus on the user experience and ensure the end user is successful. This involves careful organization of information, consideration of the language you use, and ensuring that your documents are accessible.

Write with UX Design in Mind

In this class, you will have an opportunity to study industry best practices around user experience. This will involve writing and editing technical documents to make them more user friendly and accessible. By honing these skills, you will ensure that your writing focuses heavily on the user experience. You will also leave with a well-designed document to add to your growing technical writing portfolio.

What You'll Learn

At the end of the course, you should be able to:

  • Explain what UX design is and why it's important.
  • Explain what user testing is and why it's important.
  • Apply accessibility principles to a document in Microsoft Word.
  • Use styles in Microsoft Word to format a document.
  • Consider accessibility from the beginning of construction.
  • Identify a specific audience and target your documentation towards that audience.
  • Find examples of new kinds of industry-specific documentation when necessary.
  • Generate questions for user testing.
  • Choose select information for inclusion in an FAQ or troubleshooting document.

Technical Writing Certificate

This course is part of our Technical Writing Certificate, which includes:

  1. Free Introduction to Technical Writing (self-paced)
  2. Manuals: Instructions and Overviews
  3. Technical Editing and Report Writing
  4. Single-Sourcing and Methodology
  5. Usability and User-Centered Design
  6. Portfolio Creation

Please note that the Free Intro to Tech Writing class is self-paced and not required to receive a certificate. If you are new to technical writing, it is recommended that you complete this course and also take the other courses in the order outlined here.

Winter 2022
Feb. 7 - Mar. 6, 2022
Spring 2022
May 2 - 29, 2022
Summer 2022
Jul. 25 - Aug. 21, 2022
4 weeks | Asynchronous
price (2)
$425 (+$60 registration fee)
Additional Information:

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Past Students' Work

Take a look at some recent projects our students have created.